com has a simple return policy under which you can return a product received in a damaged or defective condition. However you must inform us within 48 hours of receiving the goods at email@example.com or firstname.lastname@example.org with order reference no.
Returns for replacement/refunds/exchange under certain scenarios will NOT be accepted as given below:
Request for return is made after 48 hours of receiving the product by you
Product is used or is not in its original condition / opened.
Products are returned without its original packaging with offers and freebies .
Product was damaged after use/opening.
Any product return from customers other than India, customer has to bear the return shipping cost.
Replacement is subject to availability of stock with our Business Partner. In case a replacement cannot be made by us, we will initiate a full refund.
It’s important that the product is sent back in its original packaging, original manufacturer tags, including the box, manufacturer’s packaging if any, and all other items originally included with the product(s) delivered (including any free or complimentary items).
In case of a return, possible solutions are:
Replacement of the product with a similar product (only if stocks are available with our Business Partner)
Exchange (only for some products – that needs to be defined); or.
Full refund of your money. View our Refund Policy for detail.
If your order is cancelled, then you will get acknowledgement via SMS to your registered mobile number or via email to your registered email ID.If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request and are following up with the financial organisation for the same.
Refunds on Herbshd.com are based on the mode of payment used to place the order initially. Below are the refund modes initiated by us for various payment options:-
Credit Card / Debit Card / Internet Banking / PAYTM / Paypal
If Credit card, Debit card or Internet banking was used as the mode of payment while placing the order, your refund will be credited back to the respective credit/debit card/internet banking account provided at the time of placing the order. We initiate refund within a maximum of 4 working days after receipt of the product by us or our business partner. However, it may take up to 7-10 working days for the respective banks to process the refund and reflect in your credit/debit card statement or internet banking account. Please get in touch with your bank directly in case of any delays after the confirmation of refund Herbshd.com
2.Cash on Delivery / Cash Before Delivery / Cheque / Demand Draft.
If the order was placed using payment option as Cash on Delivery, Cash Before Delivery, Cheque or Demand Draft, we will refund your money through a cheque in favour of the “billing name” provided at the time of placing the order.
3. Gift Certificates / Gift Vouchers
If you have used a HerbsHD.com Gift Certificate / Gift Voucher for placing the order, refund would be provided only in the form of a fresh Herbshd.com Gift Certificate / Gift Voucher of the same value. The same cannot be redeemed either in cash or cheque.
Here is a timeline for refunds from the date of cancellation
Mode of Payment Refund Mode Refund Time Upto
Credit Card Credit Card 5 – 10 Working Days
Net Banking Net Banking 5 – 10 Working Days
Gift voucher Gift voucher 10 Working days
Demand Draft/Cheque /COD Demand Draft/Cheque 10 Working Days
Paypal Demand Draft/Cheque 10 -14 working days